Frequently Asked Questions

Yes, The plants seen inside Living Lights are real living moss

No. The water and waterfall inside Living Lights is artificial, we found this works best to keep the entire ecosystem as low maintenance as possible.

No. Moss is a very resilient low maintenance plant which basically just needs to be in a cool moist environment outside of direct sunlight. This simply means keep the lid on, spray with a mist of water from time to time if the moss dries out and leave it in a place outside of direct sunlight.

Using a spray bottle or misting bottle (buy now) simply spray with spring water or mineral water, when the moss starts to dry out.

Yes, Despite the fact they are extremely easy to maintain some people still prefer to have something that requires no maintenance. This is why we sell custom orders with preserved Moss which essentially looks the same but doesn’t require any maintenance.

Given the right conditions and proper maintenance the plants should survive for years. Please read detailed maintenance guide with your order

The light used is a battery operated LED light with wireless remote control. The remote features a dimmer switch with two light levels and works for up to 10m (unobstructed).

Not exactly. The light is not designed to keep the moss alive. As long as there's a small amount of filtered light the moss should be fine. However if the moss is not getting enough light it LED light can help.

Despite what a lot of people think moss still needs light to survive and the low light emitted from the LED light used only helps the moss.

Yes, As we are typically always sold out we’re open to custom orders. Please get in touch by going to our contact page (click here) or hit the blue messenger button in the bottom right hand corner of the screen.

Yes. We provide free shipping Australia wide. Living Lights are created and packaged in a way that they can easily be shipped without anything coming loose inside or becoming damaged inside.

We provide free shipping Australia wide by courier.

For custom orders we take 14 business days to create your living light, with shipping time taking 3 - 7 business days depending on where you are located. For regular orders from our online store with dispatch all products within 2 business of purchasing.

No. We don't accept returns, but please get in touch if you have any issues with your order.

If you're order has been damaged from shipping you may be eligible for a refund or replacement. If this is the case please contact us immediately after you receive your order.